Congratulations. You've just purchased one of Bassett Mattress finest sleep systems available, backed up by one of the finest warranties available. At Bassett, we make the mattress that makes your more comfortable, and that includes replacing or repairing any sleep set that fails to live up to our high standards for quality materials and workmanship. Please take a few minutes to read over the warranty guidelines below.
Length of Bassett Mattress Warranty
Your warranty protects you from the day you purchase your sleep set, and continues according to the "Warranty Schedule" found on this Bassett Warranty card. In the event that we repair or replace your sleep set, this warranty continues your protection from the original date of purchase.
Warranty Coverage
This warranty covers the following items during normal wear:
Bassett Mattress:
- Torn handles, stitches pulled out of the handle where sewn to the mattress, or tears in the mattress fabric where the handles are attached.
- Coils or wires that are loose or broken. Coils or wires thare protrude or rip through the fabric.
- Body indentations of 1 1/2 iches or greater.
- Excessively lumpy feel.
- Sagging: Your mattress must be continuoulsly supported by a Bassett appropriate foundation, or equivalent, with an appropriate frame. The frame should include a rigid center support with at least 5 legs or a rigid center support with at least 5 hardwood cross slats for Queen and King sets. (See illustration for clarification.) A rigid center support is equal to a support that extends from the frame to the ground.
Bassett Foundation:
- Mattress Fabric.
- Border wires, which run along the perimeter of the mattress and foundation, bent due to moving or bending the sleep set.
- Structural damage from using an improper bed frame. This warranty applies to queen and king size mattresses or box springs ONLY if they are used on an appropriate frame with a rigid support having at least 5 legs or a rigid center support with 5 hardwood cross-slats.
- Used bedding or bedding sold "as is" and floor models.
- Bed height.
- Sheet fit.
- Comfort preference.
- Body indentations less than 1 1/2 inches.
- Mattress damage due to an inappropriate box spring. A mattress is designed for full performance when used in conjunction with a Bassett appropriate box spring as part of a total sleep set.
- Replacement of another piece in the Bassett sleep set, unless such other piece is also defective.
- Mattress or box spring damage due to abuse.
- Transportation costs.
Examples of Proper bed frames for Queen and King Size Bassett Bedding
Your new Bassett Mattress has one sleeping surface. This means you will never have to flip the mattress. This mattress has Stay True upholstery padding which increases its longevity and support performance. Body indentations can be a normal occurrence in your new mattress, and indicate that the upholstery layers are conforming to your body's contours. Do not attempt to sleep on the box spring or the non-sleep surface of the mattress as they are not made for that purpose.
Extending the Comfort and Support Life of your New Basett Mattress
Your new Bassett Mattress has a sleeping surface on one side only. Although it isn't necessary to rotate your new mattress to take advantage of the warranty, we recommend you do so on a regular basis. For your convenience, we've illustrated the best method. Please do not attempt to Rotate your mattress by yourself. This may cause personal injury or damage to your mattress. Rotating your mattress is optional, but will prolong the support and comfort life of your Bassett Sleep Set.
Do's & Don'ts of Bassett Mattress Bedding Care
Mattress Do's
- Do turn your mattress occasionally to prolong the comfort and support life. Body indentations are a normal occurrance in your new mattress and indicate that the upholstery layers are conforming to your body's individual contours. You'll be pleasantly surprised with that "New Mattress Feeling" every time you turn your mattress.
- Do give your new sleep set time to "air" upon removal from its plastic packaging. Dispose of all plastic packaging as soon as possible.
- Do carry your mattress flat on its side. It's easier to handle and you;ll be less likely to damage the mattress.
- Do keep your bedding clean. We suggest using a mattress pad, especially if children use the bed.
- Do replace the old foundation when purchasing a new mattress. An old foundation may not provide sufficient support. It may appear that your new mattress is sagging when it is really the foundation, which supports the entire mattress.
- Do use an appropriate frame and center support for queen-and king-size sets. Using the right support frame will ensure your warranty remains in effect.
Mattress Don'ts
- DON'T PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. THIS MATTRESS IS NOT FLAME- OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. WHEN IGNITED, SOME BEDDING MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES.
- Don't smoke in bed. This mattress is manufactured as required by federal law to resit, but not necessarily eliminate, ignition by smoldering cigarettes.
- Don't let anyone stand or jump on your mattress. It was not built for the kind of weight concentration or abuse.
- Don't allow our mattress to get wet because some upholstery materials may compress. Protect it from water or other liquids.
- Don't place a board between your mattress and foundation. Your sleep set is designed specifically to provide you with proper support, and the foundation plays an important role.
- Don't bend your mattress under any circumstances. Such treatment may damage the innerspring unit. Flex rather than bend the mattress when going through doorways, and don't bend the corners when putting on fitted sheets.
- Don't remove the law tag label at the end of your mattress. This serves as a means of identification to establish your warranty rights.
- Don't use dry cleaning fluid of any type on your mattress. These chemicals will damage some of the construction materials.
What if a Bassett Mattress Warranty Problem Occurs...
We make every effort to be sure we manufacture our sleep sets with the finest materials available. If, however, you do discover a defect in your new Bassett mattress or foundation, simply contact the retail store where you purchased your sleep set. if you can't reach the store, or if you've moved, all you need to do is write directly to us at the address printed on the law label of your new sleep set.
If a defect that is covered occurs during warranty period (which is described in the warranty schedule), Bassett will repair or replace (at our option) the defective mattress and/or box spring within a reasonable period of time.
In order for this limited Bassett warranty card to be valid, you must: 1. Be the orignial consumer purchaser, and have purchased the sleep set from one of our authorized dealers in the United States or Puerto Rico; 2. Provide a copy of the original store receipt, or other proof of date, place of purchase and purchase price, and 3. provide the law label from the defective product.
If identical materials are not available at the time of product service, Bassett reserves the right to substitute material of equal or higher value, or, at our option, provide a refund. You'll be responsible for transportation costs of the product to and from the store or factory, as applicable.
Bassett reserves the right to refuse service and invalidate this warranty when, upon inspection, the sleep set is found to be in an unsanitary condition or when the product failure is due to causes other than defective workmanship or materials. Please refer to the "Do's & Don'ts of Bedding Care" section of this brochure for proper sleep set care.
Exclusive Remedy/Other Limitations
ANY AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY, WHICH BEGINS WITH THE DATE OF PURCHASE BY THE CONSUMER. THE SERVICE TERMS STATED IN THIS WARRANTY SHALL BE THE CONSUMER'S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING THE WARRANTY PERIOD. BASSETT SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT OR INABILITY TO USE THIS PRODUCT, OR FOR THE BREACH OF THIS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY. Bassett does not warrant that this product is suitable for any person's medical condition. Bassett makes no warranty beyond what is contained in writing.
Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Bassett does not authorize any person to create for it any other obligation or liability in connection with this Bassett warranty card.
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