Congratulations. You're Stearns and Foster mattress is one of the finest sleep systems available, backed up by one of the finest warranties available. At the Stearns & Foster company, we make the mattress that makes your more comfortable, and that includes replacing or repairing any sleep set that fails to live up to our high standards for quality materials and workmanship. Please take a few minutes to read over the warranty guidelines below.
S&F Mattress Length of Warranty
Your Stearns & Foster warranty protects you from the day you purchase your sleep set, and continues according to the "Warranty Schedule" found on this card. In order to activate your warranty we recommend completing the attached warranty card for your protection and ensure outstanding service in the rare event you have any problems with your sleep set. Also feel free to register your mattress online at stearnsandfoster.com/register. In the event that we repair or replace your sleep set, this warranty continues your protection from the original date of purchase.
Warranty Coverage
Your warranty covers the following items during normal wear:
Stearns and Foster Mattress:
- Torn handles, stitches pulled out of the handle where sewn to the mattress, or tears in the mattress fabric where the handles are attached.
- Coils or wires that are loose or broken.
- Coils or wires that protrude or rip through the fabric.
- Body indentations of 1-1/2 inches or greater.
- Sagging: Your mattress must be continuously supported by a matching box spring, or equivalent, with an appropriate frame. The frame should include a rigid center support with at least 5 legs or a rigid center support with at least 5 hardwood cross slats for queen and king sets. (See illustration for clarification.) A rigid center support is equal to a support that extends from the frame to the ground.
Stearns and Foster Box Spring:
- Splits in the wood frame.
- Squeaks, rattles or noises.
- Bent, loose or defective beam and/or center support rail.
- Loose or broken module wire.
- Compression of modules.
- Unstapling of modules.
- Sagging: A proper bed frame must continuously support the box spring. For king and queen sets, a rigid center support with at least 5 legs or a rigid center support with at least 5 hardwood cross slats is necessary. (See illustration for clarification).
S&F Limited Warranty
Items not covered- Items and damages not specifically listed in the "Warranty Coverage" section are not covered, including, for example:
- Mattress fabric.
- Border wires, (which run along the perimeter of the box spring), bent due to moving or bending the sleep set.
- Structural damage from using an improper bed frame. This warranty applies to queen and king size mattresses or box springs. ONLY if they are used on an appropriate frame with a rigid center support having at least 5 legs or a rigic center support with 5 hardwood cross-slats.
- Used bedding or bedding sold "as is" and floor models.
- Bed height.
- Sheet fit.
- Comfort preference.
- Body indentations less than 1-1/2 inches.
- Mattress damage due to an inappropriate box spring. A mattress is designed for full performance only when used in conjunction with a matching box spring as part of a total sleep set.
- Replacement of another piece in the sleep set, unless such other piece is also defective.
- Mattress or box spring damage due to abuse.
- Transportation costs.
Customer Referal Program
Many satisfied Stearns & Foster sleep set owners are excited to spread the word about the great sleep they enjoy. Now when you share your satisfaction with friends or relatives, you'll receive a valuable gift as our special thanks each time someone you refer purchases a new Stearns and Foster sleep set. Complete details on our Customer Referal Program will be sent when you register your sleep set using the attached registration card, or online at www.stearnsandfoster.com/register.
Do's and Don'ts of Bedding Care
- Do give your new sleep set time to "air" upon removal from its plastic packaging. Dispose of all plastic packaging as soon as possible.
- Do carry your mattress flat on its side. It's easier to handle and you'll be less likely to damage the mattress.
- Do keep your bedding clean. We suggest using a mattress pad, especially if children use the bed.
- Do replace the old box spring when purchasing a new mattress. An old box spring may not provide sufficient support. It may appear that your new mattress is sagging when it is really the box spring, which supports the entire mattress.
- Do use an appropritate frame and center support for queen- and king-size sets. Using the right support frame will ensure that your warranty remains in effect.
- Do register your purchase using the product registration card attached to this warranty or online at stearnsandfoster.com
- Do keep your receipt in a safe place.
- Don't smoke in bed. This mattress is manufactured as required by federal law to resist, but not necessarily eliminate, ignition by smoldering cigarettes.
- Don't place your mattress near open flame or expose to fire. This mattress is not flame or fireproof, and can ignite and/or burn if exposed to open flame or fire. When ignited, some bedding material can burn rapidly and emit smoke hazardous gases.
- Don't let anyone stand or jump on your mattress. It was not built for that kind of weight concentration or abuse.
- Don't allow your mattress to get wet because some of the upholstry materials may compress. Protect it from water or other liquids.
- Don't place a board between your mattress and box spring. Your sleep set is designed specifically to provide you with proper support, and the box spring play an important role.
- Don't bend your mattres more than 20 degrees. Such treatment may damage the inner spring unit. Flex rather than bend the mattress when going through doorways.
- Don't remove the law tag label at the end of your mattress. This serves as a means of identification to establish your warranty rights.
- Don't use dry cleaning fluid of any type on your mattress. These chemicals will damage some of the construction materials.
Your new Stearns and Foster Mattress has one sleeping surface.
This means you will never have to flip the mattress. This Stearns and Forster mattress has Comfort Life upholstery padding which increases its longevity and support performance. Body indentations can be a normal in your new mattress, and indicate that the upholstry layers are conforming to your body's individual contours. Do not attempt to sleep on the box spring or the non-sleep surface of the mattress as they are not made for that purpose.
Warranty Recourse
If a warranty Problem Occurs...
We make every effort to be sure we manufacture our Stearns & Foster sleep sets with the finest materials available. If, however, you do discover a defect in your new mattress or box spring, simply contact the retail store where you purchased your sleep set. If you can't reach the store, or if you've moved, all you need to do is write directly to us at the address printed on the law label of your new sleep set.
If a defect occurs during the warranty period (which is described in the Warranty Schedule), Stearns & Foster will repair or replace (at our option) the defective mattress and/or box spring within a reasonable period of time.
In order for this limited warranty to be vaild, you must: 1. Be the original consumer purchaser, and have purchased the sleep set from one of our authorized dealers in the United States or Puerto Rico; 2. Provide a copy of the original store reciept, or other proof of date, and purchase price; 3. Provide the law label from the defective product.
If identical materials are not available at the time of product service, Stearns & Foster reserves the right to substitute material of equal or higher value, or, at our option, provide a refund. You'll be responsible for transportation costs of the product to and from the store or factory, as applicable.
Your Stearns & Foster warranty does not cover products to be in an unsanitary condition, or when the product failure is due to causes other than defective workmanship or materials. Please refer to the "Do's & Don'ts of Bedding Care" section of this brochure for proper sleep set care.
Exclusive Remedy/Other Limitations
ANY AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY, WHICH BEGINS WITH THE DATE OF PURCHASE BY THE CONSUMER. THE SERVICE TERMS STATED IN THIS WARRANTY SHALL BE THE CONSUMERS SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING THE WARRANTY PERIOD. STEARNS & FOSTER SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT OR THE INABILITY TO USE THIS PRODUCT, OR FOR THE BREACH OF THIS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY. Stearns & Foster does not warrant that this product is suitable for any person's medical condition. Stearns & Foster makes no warranty beyond what is contained in writing.
Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Some states doe not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Stearns and Foster does not authorize any person to create for it any other obligation or liability in connection with this Stearns & Foster warranty card.
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